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Evidence Guide: AHCMER303 - Sell products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AHCMER303 - Sell products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Engage customer

  1. Approach customer in a timely and professional manner
  2. Use interpersonal skills to engage customer
  3. Present customers with purchase options that address their needs and assist to identify their preferred option
  4. Identify personal and professional and legal limitations in addressing customer needs and seek assistance from appropriate personnel
Approach customer in a timely and professional manner

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use interpersonal skills to engage customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present customers with purchase options that address their needs and assist to identify their preferred option

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify personal and professional and legal limitations in addressing customer needs and seek assistance from appropriate personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Sell products and services

  1. Determine prices and quotations on the advice of appropriate personnel and provide to customer
  2. Complete sales to maximise potential for customer satisfaction
  3. Identify and respond to opportunities for up selling and repeat sales
Determine prices and quotations on the advice of appropriate personnel and provide to customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete sales to maximise potential for customer satisfaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to opportunities for up selling and repeat sales

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain products

  1. Handle and store products safely and efficiently
  2. Complete documentation and re-ordering
  3. Review sales techniques to enhance future sales results
Handle and store products safely and efficiently

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation and re-ordering

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review sales techniques to enhance future sales results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage customer

1.1 Approach customer in a timely and professional manner

1.2 Use interpersonal skills to engage customer

1.3 Present customers with purchase options that address their needs and assist to identify their preferred option

1.4 Identify personal and professional and legal limitations in addressing customer needs and seek assistance from appropriate personnel

2. Sell products and services

2.1 Determine prices and quotations on the advice of appropriate personnel and provide to customer

2.2 Complete sales to maximise potential for customer satisfaction

2.3 Identify and respond to opportunities for up selling and repeat sales

3. Maintain products

3.1 Handle and store products safely and efficiently

3.2 Complete documentation and re-ordering

3.3 Review sales techniques to enhance future sales results

Required Skills and Knowledge

Element

Performance criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Engage customer

1.1 Approach customer in a timely and professional manner

1.2 Use interpersonal skills to engage customer

1.3 Present customers with purchase options that address their needs and assist to identify their preferred option

1.4 Identify personal and professional and legal limitations in addressing customer needs and seek assistance from appropriate personnel

2. Sell products and services

2.1 Determine prices and quotations on the advice of appropriate personnel and provide to customer

2.2 Complete sales to maximise potential for customer satisfaction

2.3 Identify and respond to opportunities for up selling and repeat sales

3. Maintain products

3.1 Handle and store products safely and efficiently

3.2 Complete documentation and re-ordering

3.3 Review sales techniques to enhance future sales results

The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.

The candidate must provide evidence that they can:

engage customers

identify the potential for a sale

present purchase options to the customer

provide quotations

complete a sale

follow enterprise work health and safety policies

The candidate must demonstrate knowledge of:

customer needs in various merchandising settings

customer buying signals

sales techniques

how to effectively engage and communicate with a range of customers from culturally diverse backgrounds, and of varying physical and mental abilities

legal requirements in sales environments, particularly Fair Trading, Trade Practices and Sale of Goods legislation, public liability and work health and safety legislation

Range Statement